Service and system innovation
Synergia is known for its innovative approach to service and system design, emphasising a combination of data science, systems thinking, person-centred design and collaborative processes.
We begin with discovery and research to understand the data story, user needs and context. We use patient/whānau journey mapping to explore current and future design. We often use co-design to create solutions that meet user needs. Finally, we focus on implementation and scaling, supporting clients in integrating solutions into their operations, with ongoing continuous improvement.
Key skills
Person/whānau-centred design
Crafting patient and whānau-centred experiences using empathy, persona development, journey mapping, and user testing.
Prototyping and iterative development
Rapidly developing and refining solutions using prototypes, with continuous feedback loops.
Systems thinking
Analysing interconnections and identifying leverage points for impactful organisational and service changes.
Data-driven decision making
Utilising quantitative and qualitative data for informed design choices, rigorous analysis and measurement of outcomes and impact.
Co-design and co-creation
Engaging stakeholders through workshops and collaborative sessions to generate and refine ideas.
Project management
Balancing creativity with structured project management to ensure timely and efficient delivery.
