Resolving complexities in Auckland’s Regional After Hours Network.

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Auckland Regional After Hours Network
Data analysis and visualisation, high performing networks, alliance leadership, business case development

The Auckland after-hours system was siloed and uncoordinated, resulting in a poor and inconsistent patient experience. Previous attempts to improve the system had historically been intractable as it involved multiple parties and interests. Consequently, we were engaged to support the development of an after-hours alliance, consisting of a number of DHBs, PHOs, HMLs, as well as a consortium of private A&M providers.

Complexities in Auckland’s Regional After Hours Network
Complexities in Auckland’s Regional After Hours Network
Our work has resulted in NZD $50million for a further five years of funding, with St John now formally joining the network and ACC participating as an auxiliary member.

We helped to align these multiple interests through the development of agreed optimal patient pathways that drove a service response. This led to agreed co-funding mechanisms, coordinated communications and subsidies to achieve increased access and coordinated opening hours.

Following our involvement, eleven Auckland clinics have reduced charges to various dependent and disadvantaged groups including those under 6, those 65 and over, as well as other adults holding a community services or high-user health card. Additionally, over 95% of under 6s in Auckland have access to free after hours care within a 60-minute drive.

We’ve been the lead consultants assisting the network in all strategic and operational development aspects, including supporting an effective governance process.

Click After hours network for more info.